Privacy Policy

Last Updated: June 2026  ·  Zephyrhills, FL

1. Who We Are

Worthington Agency is a locally owned and independently operated insurance agency located in Zephyrhills, Florida. We specialize in personal lines insurance including auto, home, life, and boat coverage. This Privacy Policy describes how Worthington Agency collects, uses, and protects the personal information you share with us, including information collected for SMS messaging.

2. Information We Collect

We collect information you provide directly to us, which may include:

• Your name and contact information, including phone number and email address
• Your mailing address and date of birth
• Insurance-related information necessary to quote or service your policy
• Communications you send us through forms, email, phone, or text message

3. SMS Messaging: How We Use Your Phone Number

When you provide your mobile phone number and consent to receive text messages from Worthington Agency, we collect that number for the sole purpose of communicating with you about your insurance relationship with our agency. Messages you may receive include:

• Appointment reminders and confirmations
• Policy renewal notices and coverage update alerts
• Follow-ups on quotes or submitted inquiries
• Time-sensitive service notifications related to your account

4. We Do Not Sell Your Phone Number

Your mobile phone number and any SMS messaging data are never sold, rented, or shared with third parties for marketing purposes. Worthington Agency does not provide your phone number to unrelated businesses, advertisers, or data brokers under any circumstances.

Your phone number is used exclusively for the Worthington Agency SMS messaging program described above. No other business will contact you as a result of providing your number to us.

5. How We Share Information

Worthington Agency does not sell your personal information. We may share information only in the following limited circumstances:

• Insurance carriers and underwriters — to obtain quotes and process policies on your behalf, with your knowledge
• Service providers — companies that help us operate our business (such as a text messaging platform), who are contractually prohibited from using your data for any other purpose
• Legal compliance — when required by law, regulation, or valid legal process

In all cases, sharing is limited to what is necessary to serve you or comply with applicable law.

6. Data Protection

We take reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include:

• Secure storage of customer records with access limited to authorized staff
• Use of reputable, compliant third-party platforms for SMS delivery that maintain their own data security standards
• Regular review of data access and retention practices

While no system is completely secure, we are committed to protecting your information and will notify you in the event of a data breach affecting your personal data as required by Florida law.

7. Data Retention

We retain your personal information for as long as necessary to provide insurance services to you and to comply with applicable legal and regulatory requirements. SMS opt-in records are retained to document consent as required by messaging compliance standards.

8. Your Rights: Access, Correction, and Deletion

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal data, subject to any legal obligations we have to retain certain records
• Opt out of SMS communications at any time by replying STOP to any message

To submit a data request or deletion request, contact us using the information below. We will respond within 30 days.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after any update constitutes acceptance of the revised policy.

11. Contact Us

Questions about this policy, your data, or our SMS program can be directed to: